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Support

Local - Knowledgeable - Fast

Total POS Solutions has a range of options available to keep your POS Solution functioning at its best. Whether its Hospitality, Retail or Tourism, we’ve got you covered.

Call us on 1300 247 770


We are experts at delivering support and we’re LOCAL – whether it is over the phone, email, remotely via computer or by an onsite visit, getting you sorted in the fastest possible time is our number one priority.


For POS consumable head over to our online ordering page or call us.

 

For general tech support rates - Click here

Click your solution below to find the options, inclusions, rates, and charges.

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Lightspeed Kounta Logo
Ordermate Logo
Vend Logo

Don’t see your POS solution here? Call us on 1300 247 770


We’ve had experience with most POS solutions. (Standard charges apply)


Note: With any software solution there are typically two components to your support:

1.

Software Updates & Feature Enhancements – these are provided by the software developer and typically included with subscription based products or applied as an annual or monthly charge for on-premise installed software.

They cover ongoing costs associated with product development, compliance changes or maintaining product integration.

 

2.

General Support – this is where Total POS Solutions can help

If it’s general product help or support we can offer either a monthly Customer Care Plan or simply charge for the services that we deliver at our standard rates.

 

Need some more training?

New product features are being added all the time that can add value and efficiencies to your business. Keeping staff trained correctly in the use your POS system can add value and save time and errors.

Need help with technology?


As well as being Point of Sale technology specialists, we stock a broad range of POS hardware and consumables, so it’s ready to go when you are.


For POS consumable head over to our online ordering page here 


For all other technology or software requirements, our partner business Complete Information Solutions can help. completeis.com.au

 

We make business systems and technology easy….
 

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SwiftPOS Software Enhancement keeps your software up to date with the latest enhancements and versions.


If you are on Monthly / Annual software rental, then this is included.


If you purchased your software outright, Software Enhancement is an annual charge.


If you do not have Software Enhancement, then software updates are not available. Contact your TotalPOS representative for information on how to correct this.


For general SwiftPOS help you can refer to https://www.pos.com.au/Help-SP/


For SwiftPOS support and assistance, Total POS Solutions provide phone, remote or onsite support via our Customer Care Plan. Contact us for a customised quote for your business.
 

Customer Care Plan

Phone / Remote / Email Support 

Onsite Support (+ $ 75.00 callout charge)

No Customer Care Plan

Phone / Remote / Email Support 

Onsite Support – Above rates plus + $ 75.00 callout charge

While we will always work with you to solve your problems promptly, please be aware the following are not included in our Care Plans:

  • General PC / Operating System faults

  • Internet, Network & Wi-Fi

  • Linkly/PC-EFTPOS integrations and EFTPOS terminals

We are happy to support these, but standard technical service charges apply.

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Lightspeed support is included with your monthly Lightspeed subscription.

support.kounta.com

Phone:    02 8599 2247

Email:    support@kounta.com

Total POS Solutions are Lightspeed (Kounta) Expert Partners and POS specialists, and generally we know your business, so if call centre support is not enough, we’re here to help.

Phone / Remote / Email Support 

Onsite Support – Above rates plus + $ 75.00 callout charge

Need POS consumables, replacement hardware or general tech support?

Call us on 1300 247 770 – we are your POS solution specialists
 

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OrderMate require a current OrderMate Care Plan be in place for all software upgrade and support requirements.


For general OrderMate help you can refer to help.ordermate.com.au/hc/en-us


This Care Plan ensures that your OrderMate Solution is up to date, integrations are functioning, and the database is backed up.


For OrderMate support and assistance, Total POS Solutions provide phone, remote or onsite support via our Customer Care Plan. Contact us for a customised quote for your business.

Phone / Remote / Email Support 

Onsite Support (+ $ 75.00 callout charge)

No Customer Care Plan

Phone / Remote / Email Support 

Onsite Support – Above rates plus + $ 75.00 callout charge

Premium 24/7 Care Plan

Phone / Remote / Email Support 

Onsite Support – Above rates plus + $ 75.00 callout charge

While we will always work with you to solve your problems promptly, please be aware the following are not included in our Care Plans:

  • General PC / Operating System faults

  • Internet, Network & Wi-Fi

  • Linkly/PC-EFTPOS integrations and EFTPOS terminals

We are happy to support these, but standard technical service charges apply.

Business Customer Care Plan

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Vend support is included with your monthly Vend subscription.

support.vendhq.com/hc/en-us

Total POS Solutions are Vend Expert Partners and POS specialists, and generally we know your business, so if call centre support is not enough, we’re here to help.

Phone / Remote / Email Support 

Onsite Support – Above rates plus + $ 75.00 callout charge

Need POS consumables, replacement hardware or general tech support?

Call us on 1300 247 770 – we are your POS solution specialists
 

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Standard Charges – Point of Sale and Technology Services

We’re experienced with all aspects of business software and technology, so we can generally help, no matter the problem.
 

Phone / Remote / Email Support 

Onsite Support – Above rates plus + $ 75.00 callout charge