TOURISM

Daily operations made smoother, faster and simpler

online booking • feature rich • easy to use • online 24/7 • integrations

When everything in your industry is becoming harder to manage, we can help.

With the right POS system or some improvements to your current one, we can make bookings, sales, reporting, payments and marketing easier. With the right POS system shaped for your business needs, managing daily operations becomes smoother, faster and simpler. And with more powerful reporting, making decisions and finding opportunities comes more easily.

Online event bookings, ticket sales and appointments made easy

Does your business need online booking functionality for events, tours or appointments? Or maybe an improvement to your current processes? It is more important than ever to have a fluid, centralised booking management system to maximise your customer experience. Our solutions can cut administrative time and costs all while being intuitive and easy to learn.

We can help you launch an integrated customer-facing website to accept bookings and payments. Use a single platform to manage your bookings and reports. Get access to an integrated calendar of bookings, customer database and much more.

THE WALL IN THE WILDERNESS

A unique place to admire art

The Wall in the Wilderness (The Wall) is home to a 100 metre 'wall' of wooden, Huon pine art crafted by sculptor Greg Duncan which took him more than 10 years to create.

The site closes June-August each year during winter and owners Dan and Sarah chose to refresh their POS system when they re-opened in time for spring utilising HIKE POS – a great solution for retail business.

A very cool place to have a sip of wine and look at the beautiful work! Book a tour, or purchase a limited edition book online.

Reduce management time and costs

Increase online presence

Grow customer base

Efficient systems

THE WILD WEST

West Coast Wilderness Railway

Jump onboard the West Coast Wilderness Railway to learn how a failed gold mine in a remote and wild corner of lutruwita/Tasmania became one of the richest mines in the world – and how vision and tenacity changed the course of history.

Accommodation bookings

The accommodation sector has been hit hard by our recent global challenges. So, pivoting and being ready for anything is crucial. Stripping back expenses, saving time and having things operating as smoothly and automated as possible makes doing business easier.

Our accommodation booking solutions are easy for customers to use and for staff members to manage. Based in the cloud and available 24/7, manage your property or function bookings anywhere that has internet available on almost any device. Capture guest history and booking requests so you are able to form positive experiences which will likely result in good reviews of your business. Our solutions support group bookings and comprehensive reporting.

We offer accommodation booking solutions with multi-channel management which provide a centralised location to manage multiple listings over multiple websites (e.g. Tripadvisor and Expedia). This removes the frustration that can result from double bookings and the increased administrative overheads. When rooms are booked, all your channels will be updated automatically to reflect booking availability.

Unlock the full potential of your POS solution with these integrations and more

Integration

If your business has a complicated requirements such as requiring a chargeback to a room when purchases are made on site, integrations with accounting software or some other requirement. We have the solutions and experience to solve it. We have an extensive history in the hospitality POS and booking space and can form an integrated solution to make transactions seamless.

Integration between systems greatly reduces administrative costs and frees up your time to focus on other areas while you can be confident that your integrated systems will do the hard work and be error-free.

Great POS system integrations can benefit your arts, accommodation or tourism business:

Get real time data to make more informed business decisions
Reduce the time you spend doing administration
Speed up your sales process time – customers can get in and out
Make payments smoother and offer more options for payment
Offer peace of mind when booking
Streamline processes – smoother customer experience and easier to keep things organised
Reduce/remove entry errors easily because we are all only human
Maximise your e-commerce capabilities to attract more customers and identify new opportunities faster
Use your data more intelligently to understand your customers better and increase sales

COMPLETE SOLUTIONS

Navigate a new phone system

Brief: The Navigators Group (Navigators) provide multiple ferry services in the Hobart area and up the East Coast including:

Derwent Ferries: 'taxi run' across the Derwent River
MONA ROMA: ferry service to MONA museum in Berriedale
Maria Island: passenger ferry to Maria Island from Triabunna

The nature of Navigator's business(es) required a phone system to handle the public facing numbers of each individual brand as well as their administration office. Meaning complex routing of calls to phones at 3different locations for businesses running different operating hours and services.

Solution: Provision, configure and manage the new phone system

Liaison with ISP
PBX (Private Branch Exchange) – routing, recipient selection, auto attendants
Provided customised recorded voice messages using AI generation
Onsite installation of hardware including desk phones and soft phones
User training and support for the new system

Product: 3CX

3CX is a highly customisable and configurable PBX system that allowed the level of complexity and room for future growth that was required by Navigators. In this case we chose a cloud-hosted instance to cater to the distributed locations and provide high QOS (Quality of Service) for the system.

3CX provides strong user management features, extensive call management capabilities and, applications for use on desktop or mobile, providing easy remote work options and numerous advanced features for businesses e.g. call recording.

99% of tourism, arts and accommodation businesses we come across can get more potential out of their POS system. Request a call back and we’ll tell you how.